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At the door
We meet riders where they are — at home, with patience, and with the support they need to board calmly.
PEMA
Transportation
Making every ride to care clearer, calmer, and on time.
Contracted MassHealth and Human Service Transportation for appointments and day programs across Worcester County — including dialysis and other medical trips, and riders with autism or disabilities. Door pickup, calm cabins, and escorted drop-off into care.
(508) 269-4606Dispatch available 7 days a weekContracted MART vendorWorcester County & greater Massachusetts
PPickup
EEscort
MMonitors
AArrival
The PEMA standard
Not just a ride.Care that travels with you.
PEMA exists for the moments when getting there is only half the job — when a rider needs a calm cabin, a steady hand, and a handoff someone can trust.
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On the ride
Monitors stay with riders who need them. The cabin stays quiet, clear, and focused on a safe arrival.
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Through the door
We do not leave anyone at the curb. Escorted handoffs into appointments and day programs complete the trip.
Door-to-program
Pickup at the door. Walk-in at drop-off.
Monitors when needed
1-on-1 support for riders who need monitoring.
Car seats on board
Prepared when the assigned trip requires a seat.
Safety-cleared drivers
State safety trained with thorough background checks.
Ready before the wheels roll
Car seats on board.
No curb-side scramble. When a rider needs a car seat, PEMA brings it with the trip — installed, checked, and waiting when we arrive. Say the word when you book.
What we do
Domain-focused rides for appointments and day programs.
PEMA is a contracted MART vendor serving Worcester County.
Appointments & Day Programs
Contracted MassHealth / HST rides to medical appointments, therapy, dialysis, and day programs.
Learn more about Appointments & Day ProgramsRide Monitors
Dedicated 1-on-1 monitors for young adults with autism or disabilities who need support on the trip.
Learn more about Ride MonitorsCar Seats On Board
When a contracted trip needs a car seat, PEMA prepares one before pickup.
Learn more about Car Seats On BoardDoor-to-Program Care
Pickup at the door and a walk-in at drop-off — so riders are handed off safely.
Learn more about Door-to-Program CareWhy families choose PEMA
Medical appointments are not optional. When transportation fails, treatment waits. PEMA removes that friction — with care in the cabin and clarity at every handoff.
Who is behind the wheel
Trained for the road. Cleared for the ride.
Every driver meets both standards before they are assigned to a rider.
State safety driving trained
Every PEMA driver completes state safety driving training before they are assigned to medical or day-program trips.
Thorough background checks
Screening is completed before a driver meets a rider — trust starts before the first pickup window.
Cleared for the care ride
Training and screening are the baseline for every escorted appointment and day-program route.
How it works
From MART approval to escorted drop-off.
New MassHealth trips are scheduled through MART. PEMA completes the assigned rides with care.
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Approved through MART
New MassHealth (PT-1) and other HST trips are scheduled through MART member services after approval — not as open public bookings on this site.
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PEMA is assigned
When MART assigns the trip to PEMA, we confirm the schedule, vehicle, and any monitor or car-seat requirements.
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Door pickup with care
Your driver — and a dedicated monitor when assigned — arrives on time at the door.
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Escorted drop-off
Riders are walked into the appointment or day program, then returns are coordinated when ready.
Who we serve
MassHealth members, day programs, and MART partners.
Built for contracted HST trips — and the riders who need calm, supported care on the way.
MassHealth members & caregivers
Approved HST rides to appointments and day programs — calm cabins, clear handoffs, and monitors when the trip requires them.
Day programs & facilities
Reliable contracted program transportation with escorted handoffs your staff can count on for riders who need extra support.
MART & agencies
As a contracted MART vendor, PEMA delivers broker-assigned MassHealth and Human Service Transportation trips.
Destinations
Where we take you.
Local clinics, hospital campuses, dialysis centers, and day programs across the region.
- Medical appointments
- Adult day programs
- Dialysis centers
- Physical therapy
- Hospital admissions & discharges
- Imaging & outpatient surgery
- Nursing & rehab facilities
- Pharmacy pickups
Service area
Rooted in Worcester. Ready across Massachusetts.
From our Madison Street office, we cover Worcester County communities and regional trips scheduled in advance.
- Worcester
- Shrewsbury
- Auburn
- Holden
- Leicester
- Millbury
- West Boylston
- Grafton
- Paxton
- Spencer
- Webster
- Surrounding MA communities
FAQ
Answers before your next trip.
How MassHealth scheduling works, how to change a PEMA trip, and what to expect on the ride.
PEMA focuses on contracted MassHealth and Human Service Transportation work as a MART vendor. We complete broker-assigned trips to medical appointments and day programs. We do not advertise open public rides on the same vehicles used for those contracted services.
Next ride
Already scheduled with PEMA?
New MassHealth (PT-1) trips are scheduled through MART after approval. Already scheduled with PEMA? Call us to change or cancel. Staff can sign in at Employee login for internal tools and updates.