PEMA
Caregiver confirming a scheduled trip with a young adult with autism before boarding

Contact

Change a scheduled trip or reach PEMA.

Already scheduled with PEMA? Call dispatch to change or cancel. New MassHealth (PT-1) trips are scheduled through MART after approval — PEMA completes assigned vendor trips as a contracted HST provider.

Message PEMA

Use this form for trip change requests, partner coordination, or general questions. For the fastest change to a scheduled ride, call dispatch.

Reason for contact